Frequently Asked Questions

*UPDATE-Shipping times are delayed beyond displayed shipping times due to disruptions caused by the USPS "Delivering for America" restructuring plan. We have a regional facility impacted by changes in the southeast in Birmingham, Alabama. Some packages are not being scanned in until the day of delivery. We are still operating as usual getting packages out within 3-4 business days the delays are with USPS. We ask for your patience! We are being inundated with order inquiries due to the late deliveries, but rest assured despite disruptions we are seeing packages slowly be delivered.

Expedited orders shipped with Fed-ex are not impacted by the USPS delays.

*If you are having trouble with the promotion MOMLOVE24 please note there is a specific sale section with select items the code will apply for in the cart. You can see the included items by clicking onto the Mother's Day Sale section on the homepage.

*To see how different bags and wallets compare in size and function scroll to the bottom of this page or click here to see comparison charts!

How quickly do you ship in stock items?

In stock items ship within 2-4 business days (Monday-Friday). If you chose expedited shipping your order will ship out the next business day from the day you placed your order.

*All items on an order will ship together which means if you order a pre-order, your other items will not ship until the pre-order ships. If you want an in stock item to ship sooner, please place a second order! Thank you!  

Can I cancel or change my order?

Once an order is placed it can not be cancelled or modified. Due to our commitment to a fast turnaround time, limited staff and prohibitive policies in place by our payment processor we can not accommodate cancellation requests. 

Where are you located?

We are in Tuscaloosa, Alabama where your order will ship from our warehouse.

Can a discount code or promotion be applied after I have placed my order?

Discount codes can not be applied after an order is complete. Also, any special promotions or sales are only applicable to new orders and can not be applied to previously placed orders. Discounts can not be applied after the order is complete.

My item didn't work for me can I return or exchange?

Here is a link to our return policy. About half way down the page is the portal to start a return.   

How can I find out when something will be back in stock?

You can sign up for a back in stock alert on the product page. This also lets us know what products or designs you want to see back. You can also stay informed  by signing up for our newsletter. You can find the sign-up form for this on the bottom left-hand corner of this page. We email about once a week with updates on new products, when things are back in stock and other relevant information.

Where can I find Sipsey Wilder in a store near me?

Here is a list of our retailer community! Most retailers do not carry our entire collection so please check with them about items you hope to see in their stores!

*This list is currently out of date and being updated!

How often do you release new patterns?

New patterns typically are available in late Winter (February), early to mid Summer and mid to late Fall. Sometimes we have surprise releases in between. 

I received my item with a defect or an item is missing or broken in my order! What can be done?

Please email us within 2 weeks so we can review the issue and determine whether a refund, replacement or repair is the best solution. We require images or video of the defective item. 

Do you have a guarantee or warranty on your products? 

We stand by our products! Each one is made using durable materials and checked for quality before shipping. If your product becomes defective within 6 months of your delivery, you most likely qualify for a replacement. Products that have been worn out due to over-stuffing, water damage, normal day to day wear and tear, or broken due to an accident etc. will not qualify for a replacement. If you have a defect please contact us so we can review the issue and determine whether a partial refund, replacement or repair is the best solution. Please send pictures or a video of your issue when you email! 
*If your item was purchased from a retail partner please go through them for any returns or exchanges. 

Do all items in the same print match each other?

We use several fabrics and often the same print or color will appear differently on different fabrics, or even be a slightly lighter or darker color with each production run of a product. If you receive items that do not match each other or a previous product you have purchased this is common and is not considered a defect.

When will I receive my pre-ordered item?

You can find an estimated ship time in red text at the top of pre-order item product descriptions. Pre-order ship time estimates are usually accurate within a 2 week range. Like many other business we have experienced a lot of supply chain issues this year and do our best to ship them out as soon as possible! 

*All items on an order will ship together which means if you order a pre-order, your other items will not ship until the pre-order ships. If you want an in stock item to ship sooner, please place a second order! Thank you!  

*We do not accept cancellations or returns on Pre-Orders.

USPS lost or damaged my package. What can be done?

We offer insurance as an add on option at checkout. If you purchased insurance email us at howdy@sipseywilder.com within 14 days of the order not arriving or arriving damaged. We observe a 2 week period from the date of expected delivery before replacing any missing orders since we have found 99% of the time the package is discovered or arrives late. After this 2 weeks we will resend any insured orders. If your order is damaged email us pictures and information and we will either replace or partially refund the damaged items.

If you do not add shipment insurance to your order any mis-delivered, lost or damaged packages that weren't insured will not be replaced or refunded. You can contact us and we can help you file a missing package inquiry with the shipping carrier or you can do this on your own. We hope you understand this policy. As a small business we can not afford to cover the costs of thieves or mistakes made by shipping carriers. We strongly encourage securing your shipments by adding insurance at checkout!

Where are your products made?

We have relationships with two manufacturers in China we trust to make our beautiful bags & wallets. They are very good to us, allowing a small business like ours to do small batches of multiple print items as we grow our business. Both of these manufacturers are long-standing professionals in the bag making industry and have good reputations for upholding ethical policies in the workplace. We have not been able to find a manufacturer stateside willing to do the small batches of multiple prints that we require despite the interest in having our products made in the USA.

Our stickers, pins and patches are made in the USA.

We also sell a few fair trade products made by artisans around the globe.

Where do you get your designs for the fabric?

Most of the artwork and fabric designs come from the creator and owner of Sipsey Wilder, Kelly Lambert. We have a few collaborations with other artists and hope to feature the artwork of more collaborators in the future. 

Interested in a collaboration with Sipsey Wilder or have an idea for a design? Contact us at howdy@sipseywilder.com to share your ideas or work and learn more about future opportunities! 

What is the meaning of your logo?

The Gar skeleton holding the flower represents the delicate and fleeting nature of life. It symbolizes holding onto the wild and precious beauty of each moment before it is gone.

Where does the name Sipsey Wilder come from?

Our name is inspired by the wild and diverse wonder that is the Sipsey River or "Sipsey River Swamp" located in west Alabama. This fascinating river is one of the last free flowing swamp streams in the state and is considered one of Alabama's Ten Natural Wonders. Kelly also has a dog named Sipsey who has become a bit of a mascot!

Which bags are water resistant?

Our most water resistant bags are the Splash Proof Utility Pack and Splash Proof Fanny Pack. Next is the Ranger Hip Pack, which features waterproof zippers and is made with 100% recycled polyester. Several of our other bags are also made with the same water-resistant recycled polyester - the pocket belt, some of the hip bags, and some of the 3-in-1 bags (canvas options are not water resistant). The Venture Wallets are made out of either coated canvas or water resistant polyester both of which offer some water resistance.

Do your products have RFID protection?

We have two wallet styles with RFID blocking material. These are the Long Wallet and the Trifold Wallet. After doing a lot of research we determined RFID crime is so extremely rare it wasn’t something we felt was necessary for all of our products. Here is one article on the topic if you are interested! 

Which products have card slots?

Our Venture Wallet, Snapshot Crossbody 2.0, Bifold Wallet, Trifold Wallet, Long Wallet, Snap Wallet, and Slim Card Wallet all have card slots.

How do the different waist bags compare by size and capacity?

Here is a quick visual size comparison. The Ranger Hip Pack and Rover Pack are the largest. The Hip Bag, Fanny Pack & 3-in-1 Bag have similar capacities and are midsize. The Lux Hip Pouch is a little smaller. Then the smallest and lowest profile is the Pocket Belt and Venture Wallet. For detailed sizing and materials information please see the product descriptions on each item page.

 

	Dimensions	Dimensions of Compartments
	13" x 7.5" x 2.4"	Two largest compartments measure 8.75 x 6.25
	12" x 7.6"   (30.5cm x 19.5cm)	Largest compartment: 8" x 5.5" Front compartment:  8.25" x 4.75"
	13" x 5.5"	Largest compartment: 10.5" x 5"
	8" x  6" x  2.35" (20cm x 15 cm x 6cm)
	11" x 6.5"  (30.5cm x 19.5cm)	Largest compartment: 8" x 5.5" Front compartment: 7.5" x 4.3" x 2.5"
	12" x 4.9"   (30.5cm x 12.5cm)	Largest compartment: 8.25" by 4.5" with a 7" opening (fits most phones)
	8.25"  x 4.5" x 1"	Largest compartment:  7.75" x 4" (fits a passport and most smart phones)

 

How do the different crossbody bags compare by size and capacity?

The large size Venture Tote includes a crossbody strap and we know from experience that it can hold a laptop, a book or two, wallet, organizer pouch, phone, keys, hand sanitizer, water bottle, ten masks, seven pens, a bottle of Advil, three pairs of sunglasses, and enough snacks to keep you busy on a long flight or road trip (point is - it holds a lot of stuff). The Sidetrack Crossbody is a medium-sized bag perfect for daily use or wandering around exploring a new city on foot, with room for most tablets, a wallet, phone, keys, a small water bottle, etc. The 3-in-1 Bag, which can be worn as a crossbody, is smaller and designed to hold your phone and a few essentials like keys and a wallet. The Snapshot Crossbody is similar in size to the 3-in-1 but with a slimmer profile so less capacity. For detailed sizing and materials information please see the product descriptions on each item page.

	Dimensions	Dimensions of Compartments
	12" x 15.5" x 6"	Largest compartment:  11.25" x 15.25" x 5.75"
	11.75" x 10.25" x 4"	Largest compartment:  11.5" x 10" x 4"
	8" x  6" x  2.35" (20cm x 15 cm x 6cm)
	7.5" x 6"
	8.25"  x 4.5" x 1"	Largest compartment:  7.75" x 4" (fits a passport and most smart phones)